GTKYC notes

Gerry Leonard – Seattle
Ian Fulton- Las Vegas
Dave Lovett – Atlanta
Eric Peterson (peach shirt day)
John Piccirillo
Ellen Peacock

A few notes from our call today regarding internal incentives and the new GTKYC Log. This log should be sent in each week in the packet. If there were no gift cards given away, mark it as such.

Don’t just reward the people who surprise you, also take care of the people who engage customers on a regular basis. The question was raised – is $25 enough? Not sure, something to keep under consideration.

Coaching and counseling hourly staff through this process is the biggest opportunity. Eric asked the question- objectively, how often do you talk to staff about engaging customers? We talk to them alot about pre-bussing tables but not much about relating to customers. Admittedly it’s hard, but we need to figure out how to do it.

Some ideas-

-’The Ice Breaker’: This was the big aha for me on the call. We have people that are great at this. When these people are chatting up customers, they should bring other bartenders, servers into the conversation, and introduce them. It’s kind of like a matchmaker service- I think this is a great idea.

- You can’t promo a pint unless you know someones’s name

- It never hurts to make it a game: challenge peopele to find out someone’s name or where they are from. Reward them when they get it right.